Session Recordings

Learn how to use session recordings as a direct way to observe usability problems firsthand, and set expectations for how to watch them productively.

What a session recording actually is

Session recordings are anonymized captures of an individual's actions—mouse movements, clicks, and scrolling—that can be played back to gain insights into user behaviors and issues within the website.

Why session recordings matter

While most analytics are setup to provide high-level insights and aggregate data to identify behavior patterns, session recordings can be used to identify actual problems and functional bugs you may not be aware of otherwise.

What to look for when watching session recordings

Signs of confusion